FAQs

 

1. How can I contact you?

You can reach us by email at hydrabandsusa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item and availability. We strive to ensure that your order is processed and shipped as efficiently as possible.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the product is in its original condition.

4. How do I initiate a return?

To start a return, please contact us at hydrabandsusa@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

5. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange my product?

The fastest way to exchange an item is to return the original product and make a separate purchase for the new item once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Please be aware that shipping times and costs may vary based on the destination.

9. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at hydrabandsusa@gmail.com so we can evaluate the issue and provide a resolution.

10. Is there a cooling-off period for EU customers?

Yes, if you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition and packaging.